Do you offer student discounts?
Yes! We offer a 20% discount to currently-enrolled students, which can be obtained by calling the box office at (510) 444-0802. We also may have “student rush” tickets available at select concerts for $25 at the door, but availability of these tickets is not guaranteed.
Do you offer senior/military discounts?
We do not offer senior discounts. Our Hall Pass program provides free tickets to active/guard/reserve military and anyone receiving financial aid from the State of California, and may be a useful option for those with financial difficulties.
What if I bought tickets and I can’t make it anymore?
Schedules do change, and sometimes missing a concert is unavoidable. Simply contact the box office at least one day prior to the concert you will be missing, and they will exchange your tickets into another night or convert your ticket purchase into a tax-deductible donation for you. Exchanges will incur a $5 fee for single tickets; this fee is waived for subscribers.
Can I get a refund?
We do not offer refunds on ticket purchases. However, if you can’t make the concert, there are two other great options – please see the question titled “What if I bought tickets and I can’t make it anymore?” above.
I’ve misplaced my tickets. What do I do?
Contact the Box Office and they will reprint them for you. You will be able to pick them up at Will Call at your next concert.
Can I buy tickets at the Paramount Theatre box office?
Symphony tickets will not be sold at the Paramount Theatre box office until the evening of each concert. For all ticket orders prior to concert night, please contact the box office at (510) 444-0802, purchase online, or visit our administrative office.
How do I contact the Box Office?
The Box Office phone number is (510) 444-0802. Box Office hours are 10am-4pm, Monday through Friday. On concert days, phones are only answered until 3pm and the lines tend to be very busy, so calling in advance is recommended if possible.
You can also visit the Oakland Symphony offices, located at 1440 Broadway in downtown Oakland, from 10am-4pm, Monday through Friday. On concert days, the Box Office will open at the Paramount Theatre at 6:30pm, although the Symphony strongly recommends resolving any ticket issues prior to arriving at the Paramount.
Where is the Paramount Theatre and how do I get there?
The Paramount Theatre is located at 2025 Broadway in downtown Oakland.
The Paramount is easily accessed via BART! It is a short walk from the 19th St BART station. Parking is available in nearby structures and surface lots, but space is limited, and taking public transit is recommended if possible.
The Paramount has two entrances: one on Broadway, and one around the corner on 21st St. Please note that there is no box office at the Broadway entrance; anyone requiring will call or ticket assistance should enter on 21st St.
Where can I park?
There are a number of structures and surface lots near the Paramount, with varying rates. Street parking may also be available; however, street parking on 21st St in front of the Box Office entrance is reserved for staff and performers and will not be accessible to patrons.
The garage directly across from the 21st St entrance of the Paramount has been purchased by Kaiser Permanente. Current information states that it should continue to be available this season; however, if that changes, patrons will be notified immediately.
Is the Paramount Theatre accessible to those with wheelchairs or mobility difficulties?
Yes, in the Orchestra level. There is no elevator in the Paramount Theatre and the only way to access the Balcony is via stairs. If you have Balcony seats and this will be a problem, please contact the Box Office.
Does the Paramount Theatre sell concessions? Can I bring in my own?
The Paramount concessions bar sells wine, beer, coffee, soda, and a variety of snacks. Outside food and drink is not permitted, and patrons will be asked to dispose of these items at bag check prior to entering the lobby.