Ticket Refunds

Tickets purchased to Oakland Symphony concerts are non-refundable, except in the event of a cancelled performance.

Ticket Exchanges

Subscribers:
One of the benefits of being a subscriber is the right to exchange tickets from one concert date to another, or to a different seat location, at no charge (subject to availability). Subscribers who wish to exchange tickets should contact the box office at 510-444-0802 at least 24 hours in advance; no exchanges will be done at the box office the night of the concert. Original tickets can be mailed to the Symphony office (1440 Broadway, Ste. 405, Oakland, CA 94612) or torn in half, scanned and emailed to: boxoffice@oebs.org. Original tickets will be voided and will not be valid for entry to the theatre. If there is any difference in price between original and new tickets, the subscriber will be charged the difference or credited. New tickets will be available for pick up at the venue 2 hours prior to start of concert.

Bruce Crisp, trombone
Bruce Chrisp, trombone

Single Ticket Buyers:
Single ticket buyers may exchange tickets from one concert date to another, or to a different seat location, for $5 per ticket (subject to availability). Single ticket buyers who wish to exchange tickets should contact the box office at 510-444-0802 at least 24 hours in advance; no exchanges will be done at the box office the night of the concert. Original tickets can be mailed to the Symphony office (1440 Broadway, Ste. 405, Oakland, CA 94612) or torn in half, scanned and emailed to: boxoffice@oebs.org. Original tickets will be voided and will not be valid for entry to the theatre. If new tickets are at a higher price level, patron will be charged the difference. If new tickets are at a lower price level, the difference will be considered a donation to the Symphony. New tickets will be available for pick up at the venue 2 hours prior to start of concert.

Ticket Replacement

Lost tickets will be replaced for subscribers at no charge; a $5 per ticket replacement fee will be charged to other ticket holders. Patrons who have lost their tickets should contact the box office at 510-444-0802 in advance to report them missing. Original tickets will be voided and new tickets will be printed and available for pick up at Will Call 2 hours prior to concert start time. Tickets can only be picked up by the person named on the ticket order unless alternate arrangements have been made in advance with the Box Office Manager.

Print-at-Home, Will-Call and Mailed Tickets

If you ordered your tickets online and have Adobe Reader installed on your computer, you can print your tickets at home. If you ordered your tickets online or by phone at least a week prior to the concert date, you can have your tickets mailed to you for an additional $3 charge. You can also choose to pick up tickets at Will Call starting 2 hours prior to concert time at no additional charge. Be sure to bring the credit card you used to purchase the tickets and photo ID when picking up tickets at Will Call. When picking up student discount tickets at Will Call, be prepared to show your valid student ID.

Ticket Donations

If you purchased tickets to a Symphony concert and cannot use them, you can donate them back to the Symphony as a tax-deductible contribution. The total ticket value is tax-deductible to the extent permitted by law. Donation acknowledgment letters will be sent out by the Symphony.

In order for us to make use of your donation, we must receive your tickets at least three hours prior to concert time. Click here to donate your tickets now. You can also mail your tickets to the Symphony office, 1440 Broadway, Ste. 405, Oakland, CA 94612, attn: Box Office.